Refund and Returns Policy – KK Gastro

At KK Gastro, we aim to provide our customers with the highest quality packaging solutions. However, we understand that there may be times when returns or refunds are necessary. Below is our clear and simple Refund and Returns Policy for your convenience.

1. Returns:

We accept returns under the following conditions:

  • The product must be returned within 14 days from the date of purchase.
  • The product must be unused, undamaged, and in its original packaging.
  • If the product is damaged or defective, please contact us immediately at +43 677 1800 9666 or via email at [email protected] with pictures of the issue to arrange a return or exchange.

How to return a product:

  • Contact us to inform us of the return.
  • Package the product securely in its original packaging.
  • Send the product to our return address: Pottendorfer Strasse 15-23, A-2700 Wiener Neustadt, Österreich.
  • Once we receive the product, we will process your refund or exchange.

2. Refunds:

If your return is approved, we will issue a refund to your original payment method within 1-2 days of receiving the returned product. Please note:

  • Refunds will only be issued once we have received and inspected the returned items.
  • Shipping fees are non-refundable unless the return is due to a defect or an error on our part.
  • If you received a damaged product, we will cover the return shipping cost.

3. Exchanges:

If you would like to exchange a product for a different size or color, please follow the same return process. Once we receive the returned product, we will send the new item to you. Please note: the item must be in unused and resellable condition.

4. Non-returnable Items:

Certain items are non-returnable and are not eligible for refunds or exchanges, including:

  • Custom-made or personalized products
  • Perishable goods (e.g., food containers)
  • Opened and used items

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receiving your order with detailed photos of the damage or defect. We will arrange for a full refund or exchange at no additional cost to you.

6. Contact Us:

If you have any questions or need further assistance regarding our refund and returns process, feel free to reach out to us:

6. Contact Us:

Thank you for shopping with KK Gastrohandel KG!

We strive to provide you with the best service and quality packaging solutions for your business.